The Agency for Healthcare Research and Quality tells patients that "The best way you can help to prevent errors is to be an active member of your health care team. That means taking part in every decision about your health care. Research shows that patients who are more involved with their care tend to get better results.” The Joint Commission encourages patients to be active participants through its SPEAK UP Campaign.

But what exactly can the family do to be part of the team? How can they better understand their role in the patient's safety such as reducing falls, medication errors and hospital-acquired infections? Attend this webinar to learn how to communicate with families to make their presence work for you.

Participants will learn how to:

• Talk about patient safety with patients and their families to help ensure the best outcomes
• Teach patients’ guests about safety including falls, infections, medication safety, surgery safety and health literacy
• Reduce readmissions and injuries through clear, critical communication
• Get tips to develop a Patient Safety Advisory Council in your facility and learn how to choose the best representatives