Healthcare professionals understand that we frequently encounter patients and families under the most stressful and vulnerable of circumstances. As such, caregivers skillfully navigate these situations with grace and compassion on a daily basis in an effort to maintain the overall well being of the patient and their family.

Unfortunately, in today’s environment, we are seeing an increase in demanding, abusive and, at times, threatening behaviors from patients and families. In a time of heightened safety concerns, an enhanced set of skills and structure is necessary to contain these dangerous and sometimes explosive situations.

This webinar will walk you through a best practice which demonstrates an effective protocol for managing disruptive behavior among patients and families. Participants will receive tools and resources that can be used to implement/enhance a process in their own facility.

By the end of this webinar participants will be able to:

• Identify levels/severity of disruptive behaviors for use in action planning
• Recommend effective strategies for limit setting with disruptive patient and/or families
• Develop Process Flow to ensure the appropriate staff involved at the essential time
• Identify staff behaviors that challenge established behavior plans