Creating and Sustaining a Safety Reporting Community

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In recent years, Massachusetts Eye and Ear (MEE) has had a goal of improving the culture of safety through improved safety event reporting. Strategies for this at MEE have included: initiating a comprehensive training program for all staff to enhance reporting, boosting awareness of the need to report safety events, and removing the perceived notion that safety event reporting is punitive. In this presentation, attendees will learn how MEE has increased staff reporting, yielded greater physician and resident trust in event reporting as well as a stronger sense of the importance of safety event reporting among staff, which has contributed to allowing them to overcome obstacles.

Learning Points

  • Learn about the strategies used by MEE to meet their patient safety goals.
  • How MEE implemented a new way of reporting within the organization to encourage employee adoption.
  • Results of the project and how it impacted their overall reporting process.