Learn how Memorial Healthcare in Owosso, Michigan developed, implemented, and maintained process improvement through their Speak Up initiative - a program designed to assist staff awareness of the importance of reporting patient safety concerns.

Through the use of many key RL forms options, this training has contributed to re-establishing trust amongst employees, allowing them to feel confident about reporting concerns without fear of retaliation. The initiative resulted in a 600% increase in reporting and transformed a culture of Speaking Up.

Presenters: 
Whitney Perez
Patient Advocate
Memorial Healthcare

Kevin Krupp
Risk Management & Patient Safety Specialist
Memorial Healthcare